[page_header align=”center” title=”Contact Us”]
[row] [col span=”6″] [title text=”Frequently Asked Questions”]

Please read our FAQ before sending us a message.

[accordion] [accordion-item title=”What are the delivery charges for items purchased from Detailing Kingdom eXpress?”]

Our online store ships to more than 200 countries worldwide and you can enjoy free shipping on all items sold on Detailing Kingdom eXpress https://onlineoctane.com 

[/accordion-item] [accordion-item title=”Which payment methods are accepted in the Online Shop?”]

Payments methods include PayPal and Credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

[/accordion-item] [accordion-item title=”How long will delivery take?”]

Estimated Delivery Time is 7-30 business days.

Note: The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days.

Different items have their own processing time, which is what we cannot control. But what we can do is try the best to let you receive your items as soon as possible.

The following cases should be taken into consideration regarding shipping times:

1. Weight and dimensions of a package
2. Place of Dispatch
3. Destination
4. Freight

When will you receive your ordered items?

Exclude force majeure (bad weather, strikes, wars etc.), the following 3 factors should be taken into consideration.

1) Shipping Method: Delivery time varies with shipping methods. For example, DHL takes 2-4 business days while EMS takes 3-8 business days.

2) Time in transit varies depending on where you’re located and where your package is coming from.

Taxes.

It is clear that all shipments being sent to and from a country or region must clear customs first. That is usually the obligation of customers. Different countries have different tax rule on the imported goods. Therefore, it will be better if you know your county’s custom policies before your order in case of some troubles.

There are some responsibilities you should know about clearly who has to take once something unexpected happens.

If the items are detained by Customs after the shipment left the seller’s country, the buyer is responsible for clearance of the detained items.

It is the buyer’s responsibility for any custom duty fees that may be charged upon delivery.

[/accordion-item] [accordion-item title=”How secure is shopping on Detailing Kingdom? Is my data protected?”]

Your online shopping experience with Detailing Kingdom is secured 24/7 – you can verify this by locating the https:// in your browser. It means all communications between you and the Detailing Kingdom website are encrypted. Payments for items purchase on Detailing Kingdom are processed securely by PayPal.

[/accordion-item] [accordion-item title=”What exactly happens after ordering?”]

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[/accordion-item] [accordion-item title=”Do I receive an invoice for my order?”]

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[/accordion-item] [/accordion] [/col] [col span=”6″] [title text=”Send us an email”]




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